Wednesday, December 13, 2017

Outlook searching from oldest to newest after Windows 10 Feature Update Version 1709 December 2017

So I started having users who are running Windows 10 with Outlook 2010 start complaining that when searching in Outlook 2010 the search would return old emails before newer emails.  Eventually all emails would be returned including newer ones but it could take several minutes.

All the users with the issue stated that it started happening after they installed the latest Microsoft Feature Update Version 1709 in early December 2017.  After the update their Windows 10 version number was 10.0.16299 Build 16299.

I initially tried rebuilding the search indexes but that did not solve the issue.  Deleting the Outlook Profile and creating a new one did improved the search.

But then I also had users complaining that when they would try to use the File->Save & Send->Send Using E-Mail->Send as Attachment option in Excel 2010 they would receive an error message that said:

General mail failure. Quit Microsoft Excel, restart the mail system, and try again

and if they used the same feature from Microsoft Word 2010 they would receive the message:

Word couldn't send because of MAPI failure: "Operation Not Supported"


The ultimate solution is to repair your Microsoft Office Installation. To do this simple follow these steps:

1. Hit the Windows Key and type in:   add or remove  and you will find the add or remove programs option.

2. Scroll down and find the Microsoft Office 2010

3. Click on Modify (enter administrator password if applicable)

4. Select Repair and click continue.

The repair should take about 5 - 10 minutes then a reboot will be required.

Once the system is rebooted launch Microsoft Outlook and the system will take some time to rebuild the index in the background but both the search results and send as attachment features will be fixed.

I hope this helps you.  I believe this may also work for other versions of Microsoft Office such as 2007, 2013 and Office 365.  If this solves your issue please let me know.

Monday, January 23, 2017

Black streaks when printing PDF files to HP 4014n printers

So over the last month we have been experiencing more and more issues printing PDF files to our HP 4014n printers.  When printing PDF's especially PDF's with fillable fields you would end up with large black streaks almost as if you were looking at a government redacted style document.

However if we printed it to other printers such as our Canon ImagePress Copier it would print just fine.  At first I suspected it was just an issue with a certain computer generated PDF document.  But as time went on I started getting more complaints from other users about different PDF files. 

Here is an example of what we were seeing.  The bottom half of the page printed correctly but the top half of the page looked like this (I blurred some of the information that readable):



After doing some searching I turned up the following tech note from adobe:

https://helpx.adobe.com/acrobat/kb/reader-dc-prints-streaks-after-upgrade-Win10-anniversary-update.html

Which detailed the issue we were having.  Which apparently is caused by Windows 10 updating to the Anniversary Edition. However the fix they recommended was to go to Adobe Reader DC (v12) which is the latest version.  But were very unhappy with the user interface and find it very cumbersome. 

Which is why we were still running Adobe Reader X (v10).  But even with making sure all of the latest updates were installed the problem still occurred. 

However I found that by installing Adobe Read 11  (http://supportdownloads.adobe.com/detail.jsp?ftpID=5507) which still has the older style user interface and then applying all updates to bring it up to version 11.0.19 the streaking issue went away without having to install Adobe Reader DC (v12) which was a perfect solution for us.

Just be aware you will need to try and install the updates from the help menu several times before they will install properly.  And be sure to confirm that you are on version 11.0.19 or greater otherwise the issue with still continue to occur.